A. To Create Eventbrite Account:
If you already have an Eventbrite account then log-in to Eventbrite.com, otherwise create one by going to www.EventBrite.co.uk. This step is very IMPORTANT because Eventbrite relies on being able to uniquely identify you in order to authorise you to enter the Zoom Meeting (it is not done via the less secure Zoom link). Please note: you are able to book the event without an account – however you will need to create one before you can access the Meeting.
There is then the opportunity to say what types of events you are interested in (This is because Eventbrite allows you to book events from many different organisations and companies) but you can ignore this part and just scroll down and click ‘Next’
B. To Book a Place:
Log into www.EventBrite.co.uk (see above for how to register for an account). Please note: you are able to book the event without an account – however you will need to create one before you can access the Meeting.
Next enter your bank card details. The final window is provided by your own bank in case the transaction needs extra authorisation. Please ensure that the transaction is fully completed before closing the window.
Repeat the process for each Study Day that you wish to attend. Unfortunately Eventbrite does not allow you to select multiple events and make just one payment for them all.
If you have any problems please email firstname.lastname@example.org
I don’t like on-line booking. Can I book via email/phone/post?
Regrettably no, all bookings must go via Eventbrite. As an alternative you could consider arranging your booking via a friend who is happy to do the on-line booking for you.
Do I have to pay Eventbrite booking fees
No. The ticket price is the price you pay, there are no extras. However if you need to cancel up to 24 hours before the event, the Eventbrite Booking fee will be deducted from the refund. Alternatively you can transfer your booking to another event at no extra charge.
Eventbrite says: “You don’t have access to this event”. What do I do?
This message means that:
- Either you have not finished creating your Eventbrite account – in which case create one by signing-in to Eventbrite using the same email address with which you booked and paid for the ticket. You can check which email address was used by referring to the confirmation email which was sent when you booked.
- Or that your browser is logged in to a different Eventbrite account (either by someone else or as a mistake) – in which log out of Eventbrite and log-in with the correct email address.
Eventbrite relies on being able to uniquely identify you via your email address in order to authorise you to enter the Zoom Meeting (it is not done via the less secure Zoom link). Please note that (confusingly) you are able to book the event without an account – however you will need to create one before you can access the meeting. Go to http://www.eventbrite.co.uk
Can I cancel if needed?
Yes. Yes you can have a refund up to 24 hours before the event. The refund will be your payment less the Eventbrite Booking Fees (about £3 for an individual and about £4 for a couple ticket). To request a refund log in to Eventbrite, select tickets, then select the ticket to be refunded and request a refund. Alternatively you may transfer your booking to another Wuffing Event at no charge (See below).
How do I transfer my booking
You can transfer your booking to another Wuffing Education event or if there are none that suit you can temporarily transfer the money to a ‘Holding Pen’ until you find an event you wish to attend. The transfer must be done before the date of the event you wish to move from. There is no charge for transferring events. Start by logging into Eventbrite.co.uk
Can you help me set up my Zoom connections?
We have provided general guidance but are not in a position to provide individual technical advice on the day as our priority is to get the event started and running without interruption. We encourage you test your connection to Zoom well advance via the link in the guidance notes.